Frequently Asked Questions
Everything you need to know about our outdoor gear, apparel, and services.
What is the Eddie Bauer Adventure Guarantee?
We stand behind our products. If your Eddie Bauer product fails to perform as designed, you may bring it back to any store or mail it to us for a replacement or a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
What are your shipping rates and delivery times?
We offer standard, express, and overnight shipping. Standard shipping typically takes 5-7 business days. Shipping costs are calculated based on your order total and delivery location, with free shipping often available for Adventure Rewards members.
How do I determine my size for Eddie Bauer apparel?
We provide a comprehensive size chart on every product page. Our apparel is available in several fits including Slim, Active, Classic, and Relaxed, as well as specialty sizing for Tall, Petite, and Plus.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer Gift Cards. We also offer flexible payment options through Klarna.
How do I join the Adventure Rewards program?
You can sign up for free on our website or in any of our retail locations. Members earn points on every purchase, enjoy exclusive discounts, and receive early access to seasonal sales.